Frequently Asked Questions
Welcome to our FAQ’s page .
To save you time and money we have put together some of our frequently asked questions below.
Customers can shop for regular foods, fresh fruit, beauty goods, pharmaceuticals, office supplies, books & magazines, tools & hardware, and everything else found in a conventional mega-supermarket on Martking.ng. Customers select their chosen delivery window from a list of alternatives when they add products to their purchase basket. The website is user-friendly, and the service is interactive; we keep consumers informed at every stage of the order’s processing.
We now service most of Lagos, with a focus on core regions such as Ajao Estate, Alausa, Anthony Village, Maryland, Ikeja Gbagada, Yaba, Surulere, Ijora, Ikeja, Ikoyi, Ilupeju, Ketu, Lagos Island, Lekki, Magodo, Maryland, Mushin, Ogba, Ogudu, Ojodu Berger, Ojota, Omole, Oniru Estate, Oregun, Oshodi, If your intended delivery address is not within our current service region, you may specify an alternate centrally situated delivery location (possibly your office or the house of a relative or friend to whom you pay frequent visits).
We accept all major Naira debit and credit cards, as well as foreign Mastercard and Visa cards, for online payments. We do not currently accept payment on delivery options.
We go to considerable measures to guarantee that every item in your purchase is found. This frequently demands us to examine all our retail shops before finalizing your order. If the item is still unavailable after checking numerous merchants, our well-trained representative will call you to provide alternative substitutes. You are under no obligation to accept the replacements, and we will only acquire them after gaining your approval.
While we make every attempt to provide an accurate list of products in stock at the retailers with whom we partner, it is ultimately up to individual stores to manage their inventory levels. During the usual course of a work day, some goods may become unavailable. You will not be required to pay for any items that are unavailable. If you are dissatisfied with the replacement suggested by our representative, we will credit the item’s monetary value to your Martking.ng e-wallet.
If an item you ordered is out of stock, we will continue to look for it until it is available in stock. If the item remains out of stock following our checks, any credit owed to you will be credited to your Martking.ng eWallet. Refunds to bank accounts takes within 48 business hours.
If we deliver a wrong or damaged item (damage caused by us), we will gladly replace it at no extra cost to you. Customers must tell the delivery driver of their observation at the moment of delivery in order for us to replace such products. Customers assume possession of the things after they have received delivery of their purchase and verified, and Martking.ng will be unable to accept any returns.
Once we receive customer orders, we immediately begin the processing of the order. And, because we do not have our own inventory and only buy from supermarkets and retail outlets when consumers make orders, we begin purchasing the things they have chosen from the supermarkets as soon as they pay for their purchases. Because the merchants we buy from have a no-return policy, we are unable to return anything purchased from us to the sellers. As a result, after an order has been placed and paid for, Martking.ng is unable to accept cancellations.
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